Terms of service.

By accessing or using Clientia (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and “you” refers to that organisation.

If you do not agree, do not use the Service.

Clientia is a private client operations workspace operated by AG Web Studios ApS(“Clientia”, “we”, “us”), a Danish company. The Service allows agencies and professional firms to manage clients, contracts, payments, licenses and related operational data in one place.

We reserve the right to modify, suspend or discontinue any part of the Service at any time. We will give reasonable notice of material changes where practical.

You must be at least 18 years old and a legally formed entity or individual with legal capacity to enter into contracts. The Service is intended for business use, not personal or consumer use.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@clientia.app if you suspect unauthorised access.

Paid plans are billed in advance on a monthly or annual cycle, depending on the plan you choose. All fees are stated exclusive of VAT or applicable sales tax, which will be added where required by law.

If payment fails, we will notify you and provide a grace period before suspending access. You can cancel your subscription at any time from the billing settings; access continues until the end of the paid period. We do not offer refunds for partial periods except where required by applicable law.

We may change pricing with at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance of the new price.

You may not use the Service to:

• Violate any applicable law or regulation, including data protection and privacy laws.
• Store, transmit or process data belonging to individuals without a lawful basis for doing so.
• Attempt to probe, scan, or test the vulnerability of our systems or breach any security measures.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to build a competing product or service, or to benchmark for publication without our consent.
• Introduce malware, viruses or other harmful code.

We reserve the right to suspend or terminate accounts that violate these rules.

You retain ownership of all data you upload or create in the Service (“Your Content”). You grant us a limited licence to store, process and transmit Your Content solely to deliver and improve the Service.

We process Your Content as a data processor on your behalf. Our obligations as a processor — including the technical and organisational measures we apply — are described in our Privacy Policy and, for paid plans, in the Data Processing Agreement available on request.

On cancellation, you may export Your Content before the account is deleted. After the documented soft-delete window, we cannot recover it.

The Service, including its design, code, documentation and all Clientia-created content, is the exclusive property of AG Web Studios ApS and is protected by copyright, trademark and other intellectual property laws. Nothing in these Terms grants you a right to use Clientia trademarks or branding.

You retain all rights to Your Content. You grant us no rights beyond those necessary to operate the Service.

Each party may have access to confidential information of the other. Both parties agree to keep such information confidential, to use it only for the purposes of these Terms, and to apply at least the same degree of care they use to protect their own confidential information. This obligation does not apply to information that is publicly known, already known to the receiving party, or independently developed.

We provide the Service “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all warranties — express, implied or statutory — including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or free of harmful components, or that any specific result will be achieved through its use.

To the maximum extent permitted by law, Clientia’s total cumulative liability to you for any claim arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) €100.

Neither party will be liable for indirect, incidental, consequential, special or exemplary damages, including loss of profit, loss of data or loss of business, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.

Either party may terminate these Terms at any time. You may do so by cancelling your subscription and deleting your account. We may do so by giving you 30 days’ notice, or immediately if you breach these Terms and the breach is not cured within 10 days of notice.

On termination, your access to the Service ends and we will delete Your Content in accordance with our retention schedule. Provisions that by their nature should survive termination — including intellectual property, confidentiality, warranties, limitation of liability and governing law — will survive.

These Terms are governed by the laws of Denmark, without regard to conflict of law principles. Disputes will first be referred to good faith negotiation. If unresolved after 30 days, disputes will be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

These Terms, together with our Privacy Policy, Cookie Policy and any applicable order form or Data Processing Agreement, constitute the entire agreement between you and Clientia regarding the Service.

If any provision is found unenforceable, the remaining provisions remain in full force. A failure to enforce any provision is not a waiver of the right to do so later. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.

Questions about these Terms: write to legal@clientia.app.